Home ＞ Our Services ＞ Free Legal Advice Scheme on Mental Health Rights > Enquiry to the Privacy Commissioner for Personal Data
Enquiring or Making a Complaint to
the Office of the Privacy Commissioner for Personal Data (PCPD)
Enquiry Hotline：2827 2827
Website：https://www.pcpd.org.hk
Suggested Steps
1. Confirm Whether the Case Involves a Breach of the Personal Data (Privacy) Ordinance
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Examples may include:
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Disclosure of your mental health records, diagnosis, or treatment details without your consent
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Collection of medical, educational, or health information without a clear explanation of purpose
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2. Complete the “Privacy Complaint Form”
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You can download the form from the PCPD website or call to request a printed copy.
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Your form should clearly include:
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The details of what happened (when, who, where the disclosure occurred)
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The type of information involved (for example, medical records, diagnosis, screenshots from WhatsApp)
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How this act has affected you
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3. Provide Supporting Documents (if available)
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This may include doctor’s certificates, communication records, data collection forms, or audio recordings.
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You may also include what outcome you hope for, such as an investigation, a warning to the other party, or a request for data deletion
4. Follow Up and Notification
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If your complaint is accepted, the PCPD will conduct an investigation and inform you of the result or next steps.
Additional Suggestions：
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Write a draft first and discuss the tone and wording with someone you trust, such as a legal adviser or supporter.
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Keep records of all communication, including emails, call notes, and reply letters.
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Be mindful of your emotional state. Do not force yourself to act immediately. You can take one step at a time.
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If you are worried about retaliation or wish to protect your identity, you may ask whether it is possible to use a pseudonym or request anonymous handling.
