Home ＞ Our Services ＞ Free Legal Advice Scheme on Mental Health Rights > Submitting a Formal Complaint to the Relevant Organisation
Submitting a Formal Complaint to
the Relevant Organisation
(for example, employers, schools, or healthcare institutions)
Suggested Steps
1. Review the Organisation’s Complaint Policy or Procedure
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Check the organisation’s website, staff handbook, or student handbook for sections such as “Complaint Mechanism”, “Appeal Procedure”, or “Feedback and Handling Policy”.
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Take note of whether there are specific forms, departments in charge, or deadlines for submission.
2. Write a Complaint Letter or Email (preferably in writing)
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Describe the incident clearly, calmly, and specifically.
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You may follow this suggested structure:
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What happened (include dates, places, and people involved)
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Why you believe the incident was inappropriate or distressing
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What you hope the organisation will do in response (for example, offer an apology, conduct an investigation, or make improvements)
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3. Keep a Record
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Send your letter by email or registered mail.
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Keep a copy of what you sent, along with any proof of delivery and responses received.
4. Follow Up and Response
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If the organisation does not respond within a reasonable timeframe (for example, 14 or 30 days), you may send a follow up message.
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You may also consider seeking support from external regulatory bodies such as the Equal Opportunities Commission.
Additional Suggestions：
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Write a draft first and discuss the tone and wording with someone you trust, such as a legal adviser or supporter.
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Keep records of all communication, including emails, call notes, and reply letters.
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Be mindful of your emotional state. Do not force yourself to act immediately. You can take one step at a time.
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If you are worried about retaliation or wish to protect your identity, you may ask whether it is possible to use a pseudonym or request anonymous handling.
