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Terms of Service


This one-to-one online audio or virtual psychological support service is provided by StoryTaler for employees. The purpose is to provide systematic online audio or virtual psychological support for employees with mild to moderate levels of psychological distress. The Well-Being Coach holds a bachelor's degree in psychology and has been trained in low-intensity psychological interventions based on the principles of cognitive behavioural therapy to support people with mild to moderate levels of psychological distress.


This service is free of charge. The service platform of this service is Microsoft Teams. The first session takes about 60 minutes. The Well-being Coach will evaluate and understand your condition. If the service is suitable for you, the Well-being Coach will provide a total of six to eight sessions (45 minutes each) of online audio or virtual support. If you want to cancel or reschedule the appointment, please notify us by email before 12 noon on the day of the appointment. 

You can re-apply this online audio or virtual psychological support service after finishing one course of the service if needed. The Well-being Coach will reassess your condition whether this service is still suitable for you.


StoryTaler will report the total number of service users and total service hours of every 3 months as well as the severity and causes of psychological distress anonymously to your company. StoryTaler will not disclose any personal information to your employer. All personal information and conversation records will be kept confidential (except for personal safety, danger to others, or due to court orders). 


This service is not an emergency service and must be reserved 24 hours in advance. If your situation is urgent or serious, please use the helpline set up by other organizations, such as: Emergency Helpline (Tel: 999), The Samaritans (Tel: 2896-0000), Hospital Authority 24-hour Psychiatric Hotline (Tel: 2466-7350). 


If you have any questions, please email us:

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