常見問題 FAQs

Service

我需要付費嗎? Do I need to pay for this service ?


不用,你的僱主已繳付了PowerUP僱員支援計劃的電話心理支援服務費用。只要你參加了PowerUP僱員支援計劃,便可免費使用服務。

No, your employer has already paid for this service, as a benefit of the PowerUP Employee Assistance Programme of your company. You are entitled to use this service for free.




我的公司會知道我正在接受這個服務嗎? Will my company know I am joining this service ?


不會, 說書人不會向你的所屬公司披露任何個人資料。

No, StoryTaler will not disclose your personal information to your company.




我可以取消或更改我的約期嗎? Can I cancel or reschedule my appointment ?


你可以的。所有取消或更改約期需最遲在會談當天中午十二時前電郵通知(powerup@storytalerhk.org)。

Yes, you may cancel or reschedule before 12 noon on the day of appointment via email notification (powerup@storytalerhk.org).




如果我想中止服務,你們會告知我的公司嗎? What if I stop in the middle, will you report to my company?


你是可以隨時中止此項服務,而說書人不會向你的所屬公司披露任何個人資料。

You are free to withdraw the service anytime, and StoryTaler will not disclose your personal information to your company.




心理健康導師的學術或訓練背景?What is the qualification of Well-being Coach?


心理健康導師持有心理學學士學位,並接受過訓練以認知行為治療為原則的低密度心理治療去協助受輕中度情緒困擾的人士。 Well-being Coach has psychology bachelor degree and received training to provide low-intensity psychological treatment based on Cognitive Behavioural Therapy for people with mild to moderate depression and anxiety symptoms.




甚麼是認知行為治療?What is Cognitive Behavioural Therapy (CBT)?


認知行為治療是一個具臨床實證治療抑鬱、焦慮和其他常見的精神健康症狀的心理治療。它指出情緒困擾的持續是被一些不利於適應的行為和思想影響,形成惡性循環。求助者透過治療練習逐步調節他們的行為和思想模式,從而學習如何有效地面對生活中的挑戰。 Cognitive Behavioral Therapy (CBT) is a psychological treatment that has been demonstrated to be effective for a range of problems including depression, anxiety disorders, and other mental health illness. CBT illustrates that consistent psychological distress may be led by unhelpful ways of thinking and/or pattern of unhelpful behaviour, and a vicious cycle is , then, developed. CBT treatment involves to change behavioral and/or thinking patterns through exercises in the session as well as “homework” exercises outside of sessions. Clients can learn how to develop more effective ways of copying with life challenges.




什麼是「低密度」認知行為治療?What is low-intensity Cognitive Behavioural Therapy (LI-CBT)?


「低密度」認知行為治療主要是以一個較短的治療節數來紓緩輕中度常見精神健康症狀。它亦稱指導式自助認知行為治療。與傳統由心理學家帶領的「高密度」心理治療不同,「低密度」認知行為治療可透過小冊子、課程、電腦平台或網上資源來傳遞(Williams and Morrison 2010)。 Low intensity Cognitive Behavioural Therapy (LI-CBT) is a form of Cognitive Behavioural Therapy that is used to treat mild to moderate common mental health problems over shorter length of treatment intenvention. It is also named as guided self-help CBT. Compared to traditional high intensity (HI) expert-led treatments, LI-CBT can be delivered through books, classes, computers and online resources (Williams and Morrison 2010).





如有任何疑問,歡迎與我們聯絡

For any enquiries, please contact us at

powerup@storytalerhk.org